Shipping information

We aim to process and post your order within 2-4 working days and we ship worldwide using Royal Mail. We offer three flat rate shipping services on our standard collections. For collaborations and seasonality, please note shipping costs may vary due to product on offer.

UK Standard - £4.00 / Royal Mail Tracked 48hr

UK Next Day Delivery - £10.00 / Royal Mail Special Delivery.

Europe - £12.99 - Royal Mail / Courier Tracked Service

Rest of the World (excluding USA) - £20.00 - Royal Mail / Courier Tracked Service

USA - £25.00 - Royal Mail / Courier Tracked Service

Heavy weight items - International only*

Europe - £17.99 - Royal Mail / Courier Tracked Service

Rest of the World (excluding USA) - £25.00 - Royal Mail / Courier Tracked Service

USA - £30.00 - Royal Mail / Courier Tracked Service

Next Day Delivery

If you need in a hurry or have specific shipping requirements we would recommend our Next Day Delivery service for UK parcels. Please note this applies to working days only - not weekends and is a fully tracked and signed service. Please select the Next Day Delivery upgrade at the checkout.

If you would like an express service to an International address please get in touch for an individual quote.

How soon after despatch will i get my order?

UK Orders via Royal Mail take approx 3 working days after despatch. For Europe and International addresses please refer to the Royal Mail website and select your country for the most up to date and accurate information.

Insurance

All UK orders are covered up to £750 and International orders up to £250. If your order value is above this and you would like additional cover please get in touch for a quote

Customs / Duty

Retold does not take responsibility for any deliveries subject to customs charges / sales tax. This is worldwide and now includes all countries in the European Union. All orders sent to countries in the EU are now subject to Import Tax & Custom Fees.

The taxation for a particular country depends on the local GST/VAT, as well as the item category and its declared value so we advise you to check what your local rate is before committing to purchase.

There is a threshold which is the amount at which a person begins paying taxes based on the declared value of an item. Anything over that you will be subject to charges. Please note thresholds vary from country to country.

Lost / missing parcels.

Retold will not refund towards orders marked as delivered with a Royal Mail / courier tracking number and proof of postage. Retold will also not be responsible for any parcels missing where a third party has been nominated by you to accept the parcel on your behalf. It is also your responsibility to ensure your address is correct at the time of purchase. Please check all details before payment.

Quarantine checks

Retold does not take responsibility for any quarantine checks which may be in place in certain countries. Please check with your local authority before committing to purchase.